Shipping policy

We ship orders from Indonesia. Please review the local and international shipping information below.

Order Processing

Most of our products are ready to ship, except custom products. Please allow 1–2 business days for us to prepare your order. We dispatch orders Monday through Friday, excluding public holidays.

Once your order has shipped, we’ll email you a shipping confirmation with tracking information. Please check your email, including your spam folder. If you need your order sooner, contact us at sales@jasmine-tease.com and we’ll do our best to help.

Local Shipping — Indonesia

Local orders are sent by regular postal service, usually through TIKI or JNE, with tracking. Delivery typically takes 1–10 business days after dispatch. Delivery times are estimates and are not guaranteed.

International Shipping

We ship internationally from Indonesia. International orders are generally sent through ROYALCARGO or EMS POS INDONESIA, unless another method has been agreed upon. Delivery typically takes 1–2 weeks after dispatch. This is an estimate, not a guarantee; customs processing or other carrier delays may extend delivery.

Customs, Duties and Taxes

International orders may incur import duties, tariffs, taxes, customs clearance fees, brokerage fees or other charges set by the destination country or carrier. Unless your order specifically states that duties and taxes are included, these charges are not included in the product or shipping price and are the recipient’s responsibility.

For international orders, please:

- Provide a complete and accurate shipping address, phone number and email address.
- Monitor your tracking information and messages from the carrier or customs authorities.
- Respond promptly to requests for customs information or documentation.
- Pay any applicable duties, taxes or customs-related charges.

Customs clearance is handled by the destination country’s authorities and/or local carrier, so we can’t guarantee how long it will take. If tracking shows that action is required, please contact the carrier promptly. If you’re unsure what to do, email us a screenshot of the carrier’s message and we’ll try to help.

Refused, Unclaimed or Returned Shipments

If a shipment is returned because it was refused, left unclaimed, delayed by an unanswered carrier request, held due to unpaid charges, or sent to an incorrect or incomplete address, the customer is responsible for any resulting shipping, return shipping, customs, storage, brokerage or other fees.

If a refund is applicable, it will be processed after the shipment is returned to us and any incurred charges have been determined. Where permitted by applicable law and payment-provider rules, those charges may be deducted from the refund.

Damaged or Defective Items

We inspect items before shipping and take care when packing them. Please inspect your order upon delivery and report any damaged or defective item within seven days of arrival.

We’ll work with you to resolve the issue. If an item is confirmed to be damaged or defective, we may offer a replacement of the same item. We do not exchange it for a different item, even if it is of equal value. For return or exchange steps, please refer to our Return Policy.