Shipping policy

How long will it take to prepare my order for shipping?
Because items are ready stocks. Our preparing time only need 1-2 days max, Orders are shipped out every weekday, Monday through Friday (also known as 'business days' or 'working days'), except holidays.

What shipping options do you offer?
We are working to provide a quicker, more cost effective international carrier in the near future. But, currently, the normal method of delivery (unless specifically agreed otherwise) is a regular postal service (TIKI Shipping Company) for domestic and ROYALCARGO, TOLL Group, and EMS POS INDONESIA for international shipping.

How do i know my package has shipped?
We ship out every weekday, Monday through Friday (also known as 'business days' or 'working days'), except holidays. We sends out a confirmation e-mail after we ship out. We also send tracking numbers for all purchases you can check it on TIKI Shipping Company or JNE Shipping Company. All orders usually ship within one week of purchase. If you need it sooner, please contact us at sales@jasmine-tease.com and we will do our best to accommodate.

How long will it take to receive my order?
Items are shipped via regular post (TIKI Shipping Company or JNE Shipping Company) with tracking, which delivers to the indonesian countries in 1 to 10 business days, and everywhere else from 2 to 3 weeks. These ship times are simple estimates based on our experience and are only estimates and not guaranteed.

What happens if my order arrives damaged?
We do quality control on all the items before shipping and we take the greatest care when shipping items, so they should get to you in perfect condition. We are not responsible for item(s) damaged during the shipping process, however, for us the most important thing is to provide quick help with any issues you might have and we will do whatever possible to resolve the situation. We will offer a free replacement of an item if it's defective or damaged but we don't exchange it with a different one even if it has equal value. Please inspect your order upon delivery, damaged item claims must be made within seven days of package arrival. To process a return or exchange, please refer to our Return Policy.