Initial Defect Policies
The period of initial defect exchange or return will be allowed for receiving contact from customers within one week after arrival of the items. Defective items can be exchanged if the same items are in stock; refunds are available if items are unavailable.
If the initial defect is confirmed, please contact us in the inquiry form.
Replacement due to initial defects will be handled by shipping to the original shipping address.
New items will be sent after customer has return the product.
Return Goods Policies
Please note that returns are not allowed, if the conditions described as below:
- Wrong Size (as ordered).
- Wrong Color (as ordered).
- Orders by mistake.
- Past 8 days after the arrival of the product.
- In the case of damage of the product due to the negligence of the customer.
- If products have been sent directly without contacting our customer support.
Exchange Of Goods Policies
We will only accept exchanges for non defective items, only if we inspect them as "good condition" by our standards.
You must return it for a refund within 8 calendar days of the date your parcel was delivered to you.
In addition, products which are sale items are not eligible for replacement.
Please check the following criteria for unused items:
All returned items (including the box and accessories) must be in the same condition that you received it.
All returned items must be unworn, unwashed, undamaged and unaltered and include any original packaging.
Please be sure to contact us at Customer Support before returning products.